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Spectare Product Support

Contact The Support Team

Spectare BLOG : We post the many of the support questions and answers on our BLOG-- it is very possible that you can find a quick answer by going here >> CLICK HERE TO GO TO THE SPECTARE SUPPORT BLOG

IMPORTANT: The contact form below it the fastest and most reliable way to communicate with the support staff. We will always be certain to receive e-mail from this form. However, it has been reported that some of our response e-mails have not reached you. This is generally because Spam Blocking filters may inadvertently block our e-mail from getting to you. Please make sure that "spectareproducts.com" is listed in your "Safe Senders" list. In Addition, we may post your question and our response anonymously on our Support Blog. If you have not heard from us within 1-2 business days please check our Support Blog or send us a follow up request and tell us that you have not received our e-mail. To see if your answer has been posted GO TO THE SPECTARE SUPPORT BLOG

PLEASE HELP US WITH THE FOLLOWING INFORMATION:

When contacting customer support it will help us to more efficiently solve your request if we recieve the following information about your Spectare Product as well as details on your computer system. Please respond with as much of this information as possible.

Thank you.

From your Spectare Product:

Make and Model number of the Spectare product- see the sticker on the back or bottom of the product.

Where was the unit purchased? online or in store?

What date was the unit purchased?

From your computer <if you are reporting a computer problem>

You can obtain most of this information by Right Clicking on the MY COMPUTER icon and selecting properties this information will appear in the General tab of the properties window:

Make and Model of computer
Operating system and Service pack number
32 bit or 64 bit operating system. Check here if you are unsure
Processor type and speed in GHz?
Amount of RAM memory installed on your computer Click here for the minimum computer requirements
Please confirm you have a USB 2.0 connection. Check here if you are unsure
Available hard disc space. (you can check this by right clicking on your C drive icon and selecting "properties")
Do you have any other USB devices such as printers, scanners, cameras or all-in-one printer/scanners that are either connected or you have software installed for their operation.

For PhotoSaver and Photo2File first time customers you can review this page to check some of the more common installation problems and troubleshooting procedures: http://spectareproducts.com/support/PhotoSaver/1stInstall.html

We hope we can quickly resolve your issue so you can continue to enjoy our products.

please fill out the Form below with the information listed above in the desciption field:

Name
Reply Email
Confirm Email
Product you need support for:
Where did you purchase the product:
Purchase Date
Computer operating sytem information (if applicable)
Preferred method of response	E-Mail Phone Call back
If you are requesting a call back please give us your call back number and preferred time to call:	Phone number: Note: We will send you an e-mail reply with troubleshooting steps based on your issue within the same business day: If those steps do not solve your problem then please send a second request for a callback and we will respond within 9:00 AM to 5:00 PM Pacific Time Monday through Friday. You may also check our support BLOG for answers to your questions. Preferred call back time: Morning: 9:00 AM- 12:00PM Pacific Time Afternoon: 12:00 PM to 4:00PM Pacific Time Evening: After 4:00 PM Pacific Time (note: if after 6:00 PM Pacific Time please specify in the description below. ASAP: Please call at your earliest time.
Description Please be as specific as possible when describing the nature of the problem to ensure that the recommendations are constructed accurately.