Spectare Product Support

Contact The Support Team

Spectare BLOG : We post the many of the support questions and answers on our BLOG-- it is very possible that you can find a quick answer by going here >> CLICK HERE TO GO TO THE SPECTARE SUPPORT BLOG

IMPORTANT: The contact form below it the fastest and most reliable way to communicate with the support staff. We will always be certain to receive e-mail from this form. However, it has been reported that some of our response e-mails have not reached you. This is generally because Spam Blocking filters may inadvertently block our e-mail from getting to you. Please make sure that "spectareproducts.com" is listed in your "Safe Senders" list. In Addition, We may post your question anonymously and our response on our Support Blog. If you have not heard from us within 1-2 business days please check our Support Blog or send us a follow up request and tell us that you have not received our e-mail. To see if your answer has been posted: >> CLICK HERE TO GO TO THE SPECTARE SUPPORT BLOG

IF YOU ARE REPORTING A WINDOWS COMPUTER RELATED PROBLEM PLEASE GIVE US THE FOLLOWING INFORMATION: You can obtain most of this information by Right Clicking on the MY COMPUTER icon and selecting properties-- this information will appear in the General tab of the properties window:

1) Operating system and Service pack number
2) Processor type and speed in GHz?
3) Amount of RAM memory is installed on your computer
4) Available hard disc space. (you can check this by right clicking on your C drive icon and selecting "properties")
5) Do you have any other USB devices such as printers, scanners, cameras or all-in-one printer/scanners that are either connected or you have software installed for their operation.

Please fill out the information below as completely as possible so that we can properly diagnose your request: