Using Device Manager, you can view and update the device drivers installed on your computer, check to see if hardware is working properly, and modify hardware settings. This will often solve any issues you may be having with the product.
1A) Accessing the Hardware device Manager on Windows 7:
Open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager. ? If you’re prompted for an administrator password or confirmation, type the password or provide confirmation
1B) Accessing the Hardware device Manager on Windows Vista:
Click on Start and then Control Panel.
Click on the System and Maintenance link.
Note: If you’re viewing the Classic View of Control Panel, you won’t see this link. Simply double-click on the Administrative Tools icon and skip the next step.
In the System and Maintenance window, click on the Administrative Tools link near the bottom of the window.
In the Administrative Tools window, double-click on the Computer Management icon.
When the Computer Management utility opens, click on Device Manager on the left side of the window, located toward the bottom of the list under the System Tools heading.
Device Manager should now appear on the right side of the Computer Management window.
Note: If you don’t see Device Manager listed, you may need to click on the |> next to System Tools.
1C) Accessing the Hardware device Manager on Windows XP:
Click on Start and then rollover the MY COMPUTER icon .
Right click the MY COMPUTER icon and select Properties.
On the properties Window Select the hardware Tab link and then click on the Device Manager
2) NEXT After you have accessed the Device Manager Window:
Your device Manager should like similar to this:
Now look under "Sound, Video and game controllers" and check to make sure that there is an icon for "USB 2861 Device" and "USB EMP Audio Device".
IF you DO NOT see this icon then unplug The Spectare Video Grabber PC and plug it in again– leave the Device Manager Window open and see if the icon appears.
IF you still do not see the these Icons then try another USB port on your computer and see if the icon appears.
IF a different icon comes up when you plug in the unit check to see if it has a Warning exclamation point next to it.
double click the icon that appears when you plug in the Video Grabbber to bring properties Window
Go to the Driver Tab of the Properties window and click the option to UPDATE DRIVER– this will attempt to reinstall the drivers. If you are successful the drivers will be installed correctly and the device will work properly.
IF the update process Fails then click on UNINSTALL and remove the driver from your system.
Disconnect the Spectare Video Grabber
Restart your computer
Reinstall the drivers that came on the CD ROM with your Spectare Video Grabber.
Then try connecting the device again.
IF this still does not solve your problem then please CONTACT OUR SUPPORT TEAM with the following information about your computer:
You can obtain most of this information by Right Clicking on the MY COMPUTER icon and selecting properties– this information will appear in the General tab of the properties window:
1) Operating system and Service pack number
2) Processor type and speed in GHz?
3) Amount of RAM memory is installed on your computer
4) Available hard disc space. (you can check this by right clicking on your C drive icon and selecting "properties")
5) Do you have any other USB devices such as printers, scanners, cameras or all-in-one printer/scanners that are either connected or you have software installed for their operation.