SupportDescription: I have BlazePhoto 2.0 installed on my ASUSTeK computer hardware running Windows Home Premium 7.0.
Rating: 4.3 Windows Experience Index
Processor: Pentium Dual-Core cpu E5300 @2.60 GHZ
Installed memory(RAM): 6.00 GB
System Type: 64 Bit operating system
After I save the digital images, for the first time, and want to select another folder to save the following images that I want to capture, I close this capture window to get back to the “Get Photo” button, select it which opens up a pull down menu to select “Acquire From Film Scanner” again which brings up the “Select Scanner & Video Device” window where I can again select a destination for the following slides that I want to digitally capture. When I do the above I either select the word EXIT or the “X” in the upper right corner of the capture window to close this window and return to the “Get Photo” button. Selecting either of these two items immediately locks up the application and no matter how or what I try to do to get out of (close) the application I can only restart the Windows system to get out of Blaze photo.
ANSWER: Please go to your hardware device manager to see if there is an issue with your device driver. You can see this page for more details:
http://spectareproducts.com/support/PhotoSaver/device-manager.html
Leave the Hardware device manager window open and then connect the PhotoSaver or Photo2File unit. Can you tell me when you what icon comes up on the Hardware device manager when you connect the unit?
1) Nothing comes up
2) “unkown driver” comes up
3) “USB camera” driver
4) OVT Scanner
If the answer is 1,2 or 3 then you have a problem. If the answer is #4 then you should be OK.
If your answer is #2 or #3 then double click on this icon in the Hardware device manager and go to the Driver Tab. There is a button to “UPDATE DRIVER” — try this and see what happens.
If your answer is #1 then you may have a bad connection on your PhotoSaver unit or a bad USB port.
CUSTOMER RESPONSE: I did as you advised and I went to the hardware device manager on my system opened it up and left it open while I plugged in the scanner unit. The screen blinked and there was a “bong” sound (which I consider normal) and “Nothing cames up”. This is one of the 4 possibilities that you mentioned. No indication that a OVT Scanner was hooked up. I then connected the scanner to a different 2.0 port and the same results were noticed.
I opened up the Device and Printers panel on the Control Panel and lo and behold it shows up as a USB Camera. I Right clicked th eUSB Camera icon which brought up a window from which I selected “Properties”. A window opened called USB Camera Properties and under the General tab it read: Manufacture: Unavailable
Model: USB Camera
Model number: Unavailable
Categories: Camera
Description: Unavailable
I then selected the Hardware tab which brought up the next window with the following:
Name Type
OVT Scanner Imaging devi…
Device Function Summary
Manufacture: OVT
Location: Port_#0001.Hub_#0004
Device status: The device is working properly.
Since I got the same results from 2 USB ports does that mean that there is a problem with the scanner unit or its cable? I checked if I had a spare USB cable but I do not have one that will plug into the scanner.
If the USB cable that came with the scanner is a generic, standard cable should I go and buy one to switch the cables to see if the cable is the problem?
Do you think there is possibility that I have corrupted software that I downloaded from your website?
If all else fails should we start from scratch downloading fresh software and driver?
Do we have a legitimate problem with the scanner hardware?
ANSWER: Thanks very much for this information. I can see most likely what the problem is. Based on what you said:
I opened up the Device and Printers panel on the Control Panel and lo and behold it shows up as a USB Camera. I Right clicked th eUSB Camera icon which brought up a window from which I selected “Properties”. A window opened called USB Camera Properties and under the General tab it read: Manufacture: Unavailable
Model: USB Camera
Model number: Unavailable
Categories: Camera
Description: Unavailable
This is wrong– your computer system thinks this is a USB web cam and the wrong driver is being loaded.
This is also odd too:
After launching Blaze and trying to bring in a digital image from any hard drive folder and file, Blaze locks up as usual and I have to restart to get out of the program. The capture window was NOT opened when it crashed. I was able to close the error message window and then that was it. It crashed.
This means BlazePhoto is having some problem that is independent of the OVT scanner driver since the application crashes independent of the scanner window.
Since you are getting “Something” to come up when you plug in the Unit via USB then I think this means you have a good USB cable. This means the unit is being recognized when it is connected but it is being recognized incorrectly.
SO, I think something must have gone wrong during the initial installation.
HERE IS WHAT I THINK YOU SHOULD DO:
Let’s start over– Clean out your system of the old stuff– restart your computer and try again.
FIRST: Temporarily Disable any Security programs that are running on your computer such as Norton or Macafee. Also unplug any other USB devices during this process.
• Click on START and go to CONTROL PANEL
• then go to “Add and Remove Programs” (under Windows 7 this is under “Programs and Features”)
• look down the list and uninstall EVERYTHING that starts with ‘OVT’ AND ‘BLAZE’. It is possible that you might see more than one OVT program listed here.
• Once you have removed all of the old drivers and Blaze application then RESTART YOUR COMPUTER and UNPLUG THE PHOTOSAVER (if it is still plugged in).
NEXT re-install the latest driver and BlazePhoto 2.0 from our website:
http://spectareproducts.com/support/PhotoSaver/PhotoSaver-drivers-BLAZE-FILM.html
Make sure you are installing the correct version of the driver: 32 bit or 64 bit according to your system type: http://spectareproducts.com/blog/site/?p=260
• DO NOT have the PhotoSaver plugged into your computer during the installation process.
• Install both the driver and the BlazePhoto 2.0 application.
• After you re-install RESTART YOUR COMPUTER AGAIN.
• NOW you can plug in the PhotoSaver and wait for the hardware wizard to come up.
• Make sure you DO NOT have the old CD ROM in your drive otherwise it might find the old drivers and try to install them.
• If you are successful then it should install the OVT Scanner driver and you should be good to go.
• You can double check after you have connected the PhotoSaver by going to your hardware device manager: http://spectareproducts.com/support/PhotoSaver/device-manager.html Check to see that OVT Scanner is listed under “Imaging Devices” and there are no errors. If it still shows up as a USB Camera then you can double click on the icon in the Device Manager then select the Driver Tab and click the button to “UPDATE DRIVER”
Hopefully a clean re-install should do the trick. If not then you may have something else going such a software conflict or some program that is preventing our drivers from being installed properly. It this does not work let me know and we can try something else.