QUESTION: My computer freezes when BlazePhoto is opened. I uninstalled 1.0 Blaze and reinstalled 2.0 Blaze. After that I could not get the drivers for the Scanner to install. Then I look at the website and it says I need a 2.0 USB port (which I don’t have). Ironically before Blaze 1.0 began freezing, I actually was able to scan and save a few photos. Do I need to reinstall the scanner with the disk I received even though the Blaze software was not the latest?
ANSWER: Sorry you are having troubles with this. If you DO NOT have a USB 2.0 port on your computer then I will have to say that you will continue to have troubles with this. Our product really does require a 2.0 connection in order to function properly. A USB 1.0 or 1.1 connection does not have enough speed or bandwidth to handle the larger files of the captured images.
I do also understand that it may be possible that you did get this to work on your computer with your USB 1 connection, however, the results will be intermittent. Therefore, to really solve this problem you need to either upgrade your computer or use this product on a different computer.
To upgrade your computer you should check with your local computer retailer. There are many different products you can purchase that can give you a USB 2.0 connection. However, you should make sure that you are not just purchasing a USB hub that connects to your existing USB port. IF you have a desktop computer you may be able to purchase a PCI card that plugs directly into the motherboard of your computer and gives a faster connection. If you have a laptop then it may be possible to purchase a PCMCIA card that would plug into this port on your computer (if you have one).
Otherwise, if you have another computer with a USB 2.0 connection you should find that the product will work much better.
IF you need more details on how to do this then contact support and we will be happy to lead you in the right direction. Hope you can get this to work better.