QUESTION: I’ve download the Blaze Photo program and the OVT scanner software (I think) and I’m still unable to do anything. When I plug in the USB, it asks me to browse for th software. I have it on my “computer” and it says software not found.
When I go to the Blaze photo program and go to Get Photo from scanner it says:
Cannot find camera.
Connect VR Photo scanner
ANSWER:
I believe since you are getting the message “Connect VR Photo Scanner” it means that the old driver is still loaded in your system. We have had some customers first installed the old driver installed and then for some reason the old driver did not get un-installed completely so the new one could not be loaded successfully.
FIRST– please confirm that you do have the PhotoSaver model number 02911 and confirm that you first installed the software that came on the original CD ROM with the application ArcSoft PhotoImpression?
If answer to these questions is YES then I would recommend cleaning out ALL of the OVT drivers that are on your system and start again.
- Click on START and go to CONTROL PANEL
- then go to “Add and Remove Programs”
- look down the list and uninstall EVERYTHING that starts with ‘OVT’. It is possible that you might see more than one program listed here.
- Once you have removed all of the old drivers then RESTART YOUR COMPUTER and UNPLUG THE PHOTOSAVER.
NEXT re-install the latest driver from this page on our website:
http://spectareproducts.com/support/PhotoSaver/PhotoSaver-drivers-BLAZE-FILM.html
- Do not plug in the PhotoSaver until after you have the new driver installed again.
- After you re-install RESTART YOUR COMPUTER AGAIN.
- NOW you can plug in the PhotoSaver and wait for the hardware wizard to come up.
- Make sure you DO NOT have the old CD ROM in your drive otherwise it might find the old drivers and try to install them.
- If you are successful then it should install the OVT Scanner driver and you should be good to go.
If this does not work then you should check your hardware device manager to verify that the correct driver is installed.
Go to this page on our Website on how to get to your hardware device manager:
http://spectareproducts.com/support/PhotoSaver/device-manager.html
When you plug in your PhotoSaver you should see the device “OVT scanner” under the heading “Imaging devices”– if you PhotoSaver comes up as something else such as “USB Camera” or “unknown Device” then the driver is not correct. You can try Reinstalling the driver from the hardware device manger and if you are sucessful then you should see OVT scanner on this listing.
If these steps do not solve your problem let us know