PLEASE HELP US WITH THE FOLLOWING INFORMATION:
When contacting customer support it will help us to more efficiently solve your request if we recieve the following information about your Spectare Product as well as details on your computer system.
Please respond with as much of this information as possible.
Thank you.
From your Spectare Product:
From your computer
You can obtain most of this information by Right Clicking on the MY COMPUTER
icon and selecting properties. This information will appear in the General
tab of the properties window:
- Make and Model of computer
- Operating system and Service pack number
- 32 bit or 64 bit operating system. Check here if you are unsure
- Processor type and speed in GHz?
- Amount of RAM memory installed on your computer Click here for the minimum computer requirements
- Please confirm you have a USB 2.0 connection. Check here if you are unsure
- Available hard disc space. (you can check this by right clicking on your C drive icon and selecting “properties”)
- Do you have any other USB devices such as printers, scanners, cameras or all-in-one printer/scanners that are either connected or you have software installed for their operation.
For PhotoSaver and Photo2File first time customers you can review this page to check some of the more common
installation problems and troubleshooting procedures:
http://spectareproducts.com/support/PhotoSaver/1stInstall.html
We hope we can quickly resolve your issue so you can continue to enjoy our products.
I am looking into purchasing the Photo2file, but does it work with an iMac (27″) running snow leopard (10.6). If not do you know of any similar product that does. It would seem to me that this is a software and not a hardware solution. I will anxiously be awaiting your reply.
Thanks,
—Merlyn Anderberg
Hi Merlyn,
Unfortunately the answer for Macs is still ‘no’. This is something we hope to add in the future but we are currently still trying to justify the development expenses. There are ’stand alone’ products that are available that do not need to be connected to a computer. These units capture the image and save to a memory card. Then you can take the memory card out of the unit and put it into a card reader on your Mac to access the images. This method will work for Mac users, however, as far as I know there are no units that can you can connect to the Mac to capture and save directly onto the Mac computer. You can check back with us in a few months and hopefully we will have something available- if you need something in the short term you may consider one of the stand-alone units with a memory card slot. Thanks for your interest and sorry we could not provide an ideal product for you at this time.
..alex
Product Support
Spectare Products
Hi Pat
I believe you purchased this model at JC Penney– is this correct? For this model the software that was included is not the most recent version.
if you install the updated software located on our website you may find better results: http://spectareproducts.com/support/PhotoSaver/PhotoSaver-drivers-PRINTS.html
In addition we have a settings update that can improve the exposure on older slides– read this article for more information: http://spectareproducts.com/blog/site/?p=369 We have added some manual control settings that should give you better results.
The captured images should be as sharp as the original photograph, Slide or negative. If your images are not sharp then you can send us some of your sample captured images for us to look at. It is possible that the unit you have is not in good adjustment. You should send these to our e-mail at support@spectareproducts.com.
Hope you can get better results.
…alex
Product Support