Spectare Products Support Blog

Capturing images- Photo2File SP02940 2.5″ LCD

Support Manager — Thu, 04 Aug 2011 18:32:04 +0000

Support: Capturing Images with the PHOTO2FILE FOR
2.5″ LCD FOR SLIDES AND NEGATIVES | MODEL SP 02940

TROUBLESHOOTING: Capturing images

UPDATED August 4 2011

Follow the steps below to capture Slides or negatives with your Photo2File Model SP 02940.

1) Place an SD or MMC memory card into the back of the Photo2File unit.

2) Load a slide or negative into the holder and insert into the Photo2Filel unit.

3) Turn on the power to the Photo2File

- plug the unit into wall outlet using the AC power adapter or insert batteries

4) Make your selection with the buttons:

When the power is turned on you will see the Main Menu. Use the right and left arrows to select the
icon you desire and then press the enter button.

2)Main Menu selections : Making the correct settings

SET THE FILM TYPE: Press the arrow button to select the Film icon (#5 Film Type) . This will allow you to select
whether you have slides or negatives. Use the arrow keys to make the correct settings and press enter to confirm.

SET THE RESOLUTION: Press the arrow button to select the resolution icon (#6 resolution) . This will allow you
to select the size of the file. The highest resolution means the best quality but the biggest file. The lowest resolution
will give you smaller file sizes- if you have a lot of files to scan and want to coverse space you can capture at a lower resolution.

Enter the Capture Mode : After you make the right settings select the camera icon (#3 Capture) to enter the capture mode.

2)Capture settings

To capture an image select the SAVE icon with the arrow buttons and press ENTER. This will save the image onto your memory card.

CONTACT SUPPORT

If you are unable to solve your problem click here to contact support.

Video Grabber PC- Window 7 driver update

Support Manager — Mon, 18 Apr 2011 20:28:12 +0000

Support: Video Grabber PC

TROUBLESHOOTING: Updating the Video grabber drivers on Windows 7

UPDATED APRIL 18 2011

Follow the steps below to update the Spectare Video Grabber driver on a Windows 7 computer.

NOTE: LEAVE YOUR EXISTING VERSION OF THE DRIVER INSTALLED– DO NOT UNISTALL BEFORE TRYING THIS.

1) Download the Software update files:

CLICK TO DOWNLOAD THE FILE: SpectareVideo_BDA120209.zip

Click SAVE AS and save this file onto your Computer Desktop

2) Un-zip the files

Use an application such as Winzip or Stuffit to uncompress the files on your computer. If you do not have this application you may download it for free at http://www.winzip.com/downwz.htm

After the files are extracted you should see the following directory and sub directory of files– DO NOT LAUNCH THESE FIlES YET. You will access these files in a later step.

3) Access the Hardware device Manager on Windows 7:

After Restart open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager. If you’re prompted for an administrator password or confirmation, type the password or provide confirmation

see also this article on the Windows Web Site: http://windows.microsoft.com/en-SG/windows7/Open-Device-Manager

4) . Right click on the USB EMP driver from the Device Manager.

5) Click on “Update Driver Software.”

6) Click on “Browse my Computer for driver software.”

7) Click on “Search for driver software in this location” and choose the location that you downloaded from STEP TWO above.

If you have a 32 bit system choose the directory BDA32
If you have a 64 bit system choose the directory BDA64
Click NEXT

8 ) After the driver has been updated RESTART YOUR COMPUTER

9 ) launch the Presto! digital converter and you should be ready to capture video

IF this still does not solve your problem then please CONTACT OUR SUPPORT TEAM with the following information about your computer:

You can obtain most of this information by Right Clicking on the MY COMPUTER icon and selecting properties– this information will appear in the General tab of the properties window:

1) Operating system and Service pack number

2) Processor type and speed in GHz?

3) Amount of RAM memory is installed on your computer

4) Available hard disc space. (you can check this by right clicking on your C drive icon and selecting “properties”)

5) Do you have any other USB devices such as printers, scanners, cameras or all-in-one printer/scanners that are either connected or you have software installed for their operation.

CONTACT SUPPORT

If you are unable to solve your problem click here to contact support.

Video Grabber PC- Reinstalling drivers on Windows 7

Support Manager — Tue, 12 Apr 2011 19:00:49 +0000

Support: Video Grabber PC

TROUBLESHOOTING: Windows 7: Re-install and check via the HARDWARE device manager

UPDATED APRIL 12 2010

Follow the steps below to Reinstall the Spectare Video Grabber driver on a Windows 7 computer.

1) Insert your CD that came with your Video Grabber

Once the CD is in your computer it will automatically launch the start screen. You may close this windows and then manually explore the files on the CD . Go to the files directory and click the folder: “Driver”

2) Launch the set up

Please click the “setup.exe” and start to install the driver (32bit and 64bit are the same). After the installer is launched click the option to “REPAIR” — this will reinstall the driver. After the driver is successfully installed restart your computer.

3) Access the Hardware device Manager on Windows 7:

After Restart open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager. ? If you’re prompted for an administrator password or confirmation, type the password or provide confirmation

see also this article on the Windows Web Site: http://windows.microsoft.com/en-SG/windows7/Open-Device-Manager

Now look under “Sound, Video and game controllers” or “Other Devices” and check to make sure that there is an icon for “USB 2861 Device” and “USB EMP Audio Device”.

IF you DO NOT see this icon then unplug The Spectare Video Grabber PC and plug it in again– leave the Device Manager Window open and see if the icon appears.

IF you still do not see the these Icons then try another USB port on your computer and see if the icon appears.

IF a different icon comes up when you plug in the unit check to see if it has a Warning exclamation point next to it.

double click the icon that appears when you plug in the Video Grabber to bring properties Window

Go to the Driver Tab of the Properties window and click the option to UPDATE DRIVER– this will attempt to reinstall the drivers. If you are successful the drivers will be installed correctly and the device will work properly.

IF the update process Fails then click on UNINSTALL and remove the driver from your system.

After uninstall

Disconnect the Spectare Video Grabber

Restart your computer

Reinstall the drivers that came on the CD ROM with your Spectare Video Grabber.

Then try connecting the device again.

IF this still does not solve your problem then please CONTACT OUR SUPPORT TEAM with the following information about your computer:

You can obtain most of this information by Right Clicking on the MY COMPUTER icon and selecting properties– this information will appear in the General tab of the properties window:

1) Operating system and Service pack number

2) Processor type and speed in GHz?

3) Amount of RAM memory is installed on your computer

4) Available hard disc space. (you can check this by right clicking on your C drive icon and selecting “properties”)

5) Do you have any other USB devices such as printers, scanners, cameras or all-in-one printer/scanners that are either connected or you have software installed for their operation.

CONTACT SUPPORT

If you are unable to solve your problem click here to contact support.

TV Viewer software and Windows 7 64 Bit

Support Manager — Tue, 05 Apr 2011 15:00:00 +0000

Question:

I Need digitally signed driver for spectare sp12914 TV Viewer.
Windows 7 home premium, 64 bit will not allow for unsigned driver to run the application.
HP Presario CQ61 notebook PC.
AMD Sempron processor M120 2.10 GHz, 2 gig RAM, plenty of hard drive space.
The 64 bit driver on the installation disk does not appear to be signed.

Solution:

We have released a new driver that will fix this problem and allow our driver to work under Windows 7 64 bit systems.

There is an updated driver posted at the URL listed below. Please follow these steps to update your driver.

1) uninstall any previous drivers
2) restart your computer and DISCONNECT the TV Viewer Dongle
3) Go to this URL:
http://spectareproducts.com/support/SP12914_TV_View/software/

4) download this file onto your computer: Spectare_TV_View_Driver_2.0.zip
5) unzip the file using Winzip, stuffit or another supporting application
6) Open the folder Spectare_TV_View_Driver_2.0/Driver
7) Launch the application InstallDriver.exe
8 ) Confirm the warning about downloading content from the internet
9) After installation connect the TV Viewer Dongle to your computer
10) The correct drivers should be installed automatically and the TV Application should now receive TV channels and function normally.

..alex

Customer support | Spectare Products

Converting movie files for 7″ Entertainment Station

Support Manager — Sat, 19 Feb 2011 23:37:56 +0000

Question:

I tried to transfer a video that was taken on my Iphone – I emailed it to my computer, and then tried to copy it to my E.C.,

Can I transfer video from a Sony Handyman camcorder?

Answer:

Regarding the movies you can play on the Spectare 7″ Entertainment station. There are a multitude of movie file types that are floating around out there.

IF any movie file can not be read by the player it means it does not have the correct compression type (Video Codec) and the file needs to be converted. There are many different types of movie files so in order for the unit to play the file, the compression and size need to be compatible. All portable players will be limited in the file types they are able to playback. For the Entertainment station it will playback these types:

MPEG1, MPEG2, MP4 (unprotected), DIVX, XVID, AVI, DAT

There are converters available that will help you to convert files for playback. There is one you can try at this URL:

http://www.aone-soft.com/quicktimeconverter.htm

There is a free trial so you download and install the software and try it out on your PC. You can select the files you want to convert by pressing the Add Files button – Choose the settings for Output format as AVI, then under Advanced select Xvid or DivX as the Video Codec. Also choose 640×480 as the Width/Height. After you make the settings press the Convert button and it will make a new file for you. Then you can copy this file to your Entertainment Station or save to an SD card and try it to see if it works on the player.

Regarding your Sony Camcorder– or is this a DV Cam?

If you are trying to obtain movies from tapes such as 8mm, HI8, VHS, VHS-C etc.. we do offer another product on our site:

Spectare Video Grabber PC

http://www.spectarestore.com/servlet/the-25/usb-video-capture%2C-vcr/Detail

You can connect the USB dongle to your Windows PC computer and then connect your Sony Camera to digitze the movies from your tapes. In the software you can choose to create either MPEG or MP4 Files that are saved to your hard drive. Once the files are created you can copy these to your Entertainment station and play them back.

Hope this helps.

Receiving Comcast- TV Viewer PC Model SP12914

Support Manager — Fri, 18 Feb 2011 22:07:42 +0000

Question:

i tried to hook up my comcast cable tv coax cable to the spectare -scan ok found many of channels but no picture, its keep saying no signal to all channel after click on each channel.

Solution:

We have tested this with Comcast cable boxes. For Comcast it seems they are broadcasting a slightly non standard signal so the TV Viewer unit can not receive channels when the input is set to “QAM” input source. I believe that Comcast does this to restrict access to their programming.

However, there is a trick to this

To Receive COMCAST Cable:

- First you need to connect the TV Viewer unit to the output of the Comcast Cable box. Take the cable that would normally go into the TV and plug it directly into the TV Viewer.

- NEXT, on the PVR software control panel click on the “input source” button and select “Analog TV”

- Now click on the “settings” icon on the PVR control panel and click on the “channel” tab.

- after you the scan is performed you will likely only have ONE station in the memory - probably channel 3 since this is what the Comcast box is set to by default.

- You should be able to see channel 3 on the PVR software– use your Comcast remote to change the channel.

You can view and record any program that you receive through your comcast cable box.

PhotoSaver Photo2File-Fixing Blaze issues

Support Manager — Wed, 02 Feb 2011 17:55:03 +0000

Support: Photo2File/PhotoSaver – Blaze Photo install issue, Blaze Photo Acts erratically or freezes up

TROUBLESHOOTING: fixing issues with Blaze Photo 2.0

UPDATED Feb 2 2011

Please follow these steps to resolve issues with BlazePhoto not responding or freezing up when opening.

Please restart your computer before doing the steps below.

After Restart click on MY COMPUTER from your windows desktop

Click on “Tools” in the Windows menu bar as shown:

Then Click on “Folder Options” to bring up the following Window:

Click on the “View Tab”. Make sure that your windows Folder Options is set to “Show hidden files and folders”. Also UNCHECK the option to “hide extensions for known file types”

Then go back to the MY COMPUTER Window

Click on the Local Disk (C:) icon to open this directory.

Next click on the “Program Files” directory

These files might be hidden but there should be a message to “Show Files”

In the “Program Files” directory there should be a folder called “BlazeVideo”- click on this

in this folder there should be a folder called “BlazePhoto 2.0″

NOW you will see the following files in this location:

Double Click on the DAO36.exe or DAO64.exe

Then you might see the following screen::

Click YES on this screen.

After the File Deletion is complete double click on the DAO36.exe or DAO64.exe AGAIN

NOTE: If you do not get the “confirm file deletion” warning when you launched the DAO the first time then you will get a “Install Wizard Complete” message. If you get this message do not click the DAO application again.

The DAO application will reinstall and will give you the final screen:

Click finish.

No go back and launch your BlazePhoto application and the issues with Blaze should be resolved.

CONTACT SUPPORT

If you are unable to solve your problem click here to contact support.

7″ Digital Album- Restoring ASSP Software

Support Manager — Tue, 25 Jan 2011 21:03:08 +0000

Support: 7″ Slim Line Digital Album and Entertainment Station

TROUBLESHOOTING: Restoring the ASSP Software

UPDATED JAN 25 2010

If you have accidentally deleted the ASSP softaware from your device then please follow these steps to restore the software back onto your unit.

1) Download this .zip file:

Click on the link below and save the file to your desktop:

ASSP Software for the Spectare Digital Alum

You will need to have WinZip or another compression untility in order to open the file above :http://www.winzip.com/

2) Connect device via USB

Connect the device to your computer via the USB Cable.
Turn on the unit
Press EXIT twice to escape to the main menu
Select Connect to PC

3) After device is connected to your computer

After Connection copy the following files from the download above to the Root level of the device.

Files copied should be as shown below:

NOTE: IF you can not see the files lised above you should go to your Folder options under Windows and

4) To use the ASSP Software double click on application “encoder” from your connected device OR set the device to auto run the application under windows each time you connect the device.

If you are having trouble with the steps listed above CONTACT OUR SUPPORT TEAM with the following information about your computer:

You can obtain most of this information by Right Clicking on the MY COMPUTER icon and selecting properties– this information will appear in the General tab of the properties window:

1) Operating system and Service pack number

2) Processor type and speed in GHz?

3) Amount of RAM memory is installed on your computer

4) Available hard disc space. (you can check this by right clicking on your C drive icon and selecting “properties”)

5) Do you have any other USB devices such as printers, scanners, cameras or all-in-one printer/scanners that are either connected or you have software installed for their operation.

CONTACT SUPPORT

If you are unable to solve your problem click here to contact support.

TV Viewer won’t work- Check the Hardware Device Manager

Support Manager — Tue, 25 Jan 2011 20:15:14 +0000

Support: TV Viewer PC

TROUBLESHOOTING: HARDWARE DRIVER TROUBLESHOOTING

UPDATED JAN 25 2010

Using Device Manager, you can view and update the device drivers installed on your computer, check to see if hardware is working properly, and modify hardware settings. This will often solve any issues you may be having with the product.

1A) Accessing the Hardware device Manager on Windows 7:

Open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager. ? If you’re prompted for an administrator password or confirmation, type the password or provide confirmation

see also this article on the Windows Web Site: http://windows.microsoft.com/en-SG/windows7/Open-Device-Manager

1B) Accessing the Hardware device Manager on Windows Vista:

- Click on Start and then Control Panel.
- Click on the System and Maintenance link.Note: If you’re viewing the Classic View of Control Panel, you won’t see this link. Simply double-click on the Administrative Tools icon and skip the next step.
- In the System and Maintenance window, click on the Administrative Tools link near the bottom of the window.
- In the Administrative Tools window, double-click on the Computer Management icon.
- When the Computer Management utility opens, click on Device Manager on the left side of the window, located toward the bottom of the list under the System Tools heading.Device Manager should now appear on the right side of the Computer Management window.
  Note: If you don’t see Device Manager listed, you may need to click on the |> next to System Tools.

1C) Accessing the Hardware device Manager on Windows XP:

Click on Start and then rollover the MY COMPUTER icon .

Right click the MY COMPUTER icon and select Properties.

On the properties Window Select the hardware Tab link and then click on the Device Manager

2) NEXT After you have accessed the Device Manager Window:

Your device Manager should like similar to this:

Now look under “Sound, Video and game controllers” and check to make sure that there is an icons for “Auvitek ATSC Capture device, NTSC Capture Device and USB Audio Device “.

IF you DO NOT see this icon then unplug Dongle and plug it in again– leave the Device Manager Window open and see if the icon appears.

IF you still do not see the these Icons then try another USB port on your computer and see if the icon appears.

IF a different icon comes up when you plug in the unit check to see if it has a Warning exclamation point next to it.

double click the icon that appears when you plug in the Video Grabbber to bring properties Window

Go to the Driver Tab of the Properties window and click the option to UPDATE DRIVER– this will attempt to reinstall the drivers. If you are successful the drivers will be installed correctly and the device will work properly.

IF the update process Fails then click on UNINSTALL and remove the driver from your system.

After uninstall

Disconnect the unit

Restart your computer

Reinstall the drivers that came on the CD ROM with your Spectare TV Viewer PC.

Then try connecting the device again.

IF this still does not solve your problem then please CONTACT OUR SUPPORT TEAM with the following information about your computer:

You can obtain most of this information by Right Clicking on the MY COMPUTER icon and selecting properties– this information will appear in the General tab of the properties window:

1) Operating system and Service pack number

2) Processor type and speed in GHz?

3) Amount of RAM memory is installed on your computer

4) Available hard disc space. (you can check this by right clicking on your C drive icon and selecting “properties”)

5) Do you have any other USB devices such as printers, scanners, cameras or all-in-one printer/scanners that are either connected or you have software installed for their operation.

CONTACT SUPPORT

If you are unable to solve your problem click here to contact support.

PhotoSaver & Photo2File- 3 installation steps to get it working

Support Manager — Mon, 10 Jan 2011 18:45:05 +0000

QUESTION:

I have done what has been instructed and I again was unable to get the wizard tocome up. I again got the “USB Device Not Recognized” message. When I clickon the device and then click on the driver information I get the followingmessage: No driver files are required or have been loaded for this device.I have clearly loaded these from the cd rom. If I select to change thesettings and go under the general tab, I see the following message: Windows has stopped this device because it has reported problems.

———————————–

SOLUTION: There could be an initial installation problem since Windows is not recognizing the unit correctly. In our experience about 95% of the cases can be solved through a few troubleshooting steps that will get you up and running. This will involve cleaning off your old drivers and reinstalling again. Once Windows recognizes the correct driver you should not have this problem again and each time you connect it will automatically select the right settings. Sometimes, however, it takes a bit of work initially to get Windows to recognize the correct drivers. Hopefully these steps will get things working.

————————————–

FIRST,

Verify that you have everything cleaned off your system:

Click on START and go to CONTROL PANEL
then go to “Add and Remove Programs” (under Windows 7 this is under
“Programs and Features”)
look down the list and uninstall EVERYTHING that starts with ‘OVT’
AND ‘BLAZE’. It is possible that you might see more than one OVT
program listed here.
Once you have removed all of the old drivers and Blaze application
then UNPLUG THE UNIT (if it is still

plugged in) and RESTART YOUR COMPUTER.

————————————–

SECOND,

Reinstall the most recent OVT driver and BlazePhoto application from the most

recent CD ROM available (Sept 2010 or later) or go to our website on this page:

http://spectareproducts.com/support/PhotoSaver/PhotoSaver-drivers.html

If needed you can manually launch the correct driver installer from the CD ROM.

If you have a 64 bit system go to this location on the CD: Driver/64bit/setup.exe

Double click this application to install the driver.

RESTART YOUR COMPUTER AFTER THE DRIVER INSTALLATION.

After restart open the CD ROM or launch the BlazePhoto installer you downloaded

from the website.

Install BlazePhoto 2.0.

————————————–

THIRD,

After the driver and Blaze installation is complete plug in the unit.

Once it is plugged in the hardware wizard should automatically

install the OVT Scanner driver and you should be good to go.

———————————————————-

IF IT STILL DOES NOT WORK TRY THIS:

———————————————————-

Disconnect all of other USB devices such as printers, scanners,

USB cameras and other devices.

Go to your Hardware Device Manager:

for more details on how to get there go to this page:

http://spectareproducts.com/support/PhotoSaver/device-manager.html

Leave the Hardware device manager window open and then connect the unit.
Look to see what icon comes up on the Hardware device manager
when you connect the unit?

1) Nothing comes up
2) ”unkown driver” comes up
3) ”USB camera” driver (under “other devices”)
4) OVT Scanner (under “imaging devices”)

If the answer is 1,2 or 3 then you have a problem. If the answer is
#4 then you should be OK.

If your answer is #2 or #3 then double click on this icon in the
Hardware device manager and go to the Driver Tab.

There is a button to “UPDATE DRIVER”

After you click this button it will ask you if you want to search automatically

or from a specific location:

IF you have the current CD in your drive then choose this as the search location.

IF you have downloaded the installer from the web you should search automatically.

The hardware installer should find the OVT scanner driver and then you should be good to go.

———————————————————-

IF IT STILL DOES NOT WORK:

———————————————————-

If your answer is #1 then you may have a bad USB Cable or a bad
connection in your unit or possibly a bad USB port.

Try a new USB cable if you have one or a different USB port on your computer.

Make sure you are plugging the unit directly into a USB port on your computer and not through a USB Hub.

If you have tried all of this and you still can not get the unit to work then you should contact the Spectare Support department.