I only have a USB 1.0 Connection

QUESTION: My computer freezes when BlazePhoto is opened.  I uninstalled 1.0 Blaze and reinstalled 2.0 Blaze.  After that I could not get the drivers for the Scanner to install.  Then I look at the website and it says I need a 2.0 USB port (which I don’t have).  Ironically before Blaze 1.0 began freezing, I [...]

Providing Technical Support info

PLEASE HELP US WITH THE FOLLOWING INFORMATION:

When contacting customer support it will help us to more efficiently solve your request if we recieve the following information about your Spectare Product as well as details on your computer system.

Please respond with as much of this information as possible.

Thank you.

From your Spectare [...]

Troubles with the Hardware Wizard

QUESTION: I went through the installation process according to the instructions. I then connected the photo saver but the Hardware Wizard did not appear on the screen.

I have Windows XP Service Pack 3 and Acrobat Reader

ANSWER:

IF the hardware wizard did not come up there are a couple of ways you should be able to [...]