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SupportDescription: I have BlazePhoto 2.0 installed on my ASUSTeK computer hardware running Windows Home Premium 7.0. Rating: 4.3 Windows Experience Index After I save the digital images, for the first time, and want to select another folder to save the following images that [...] COMMENT: QUESTION: Install of driver that came with scanner does not work. Downloaded new driver and windows says it cannot start the device due to a problem with driver. I have removed it, rebooted, redownloaded several times. computer operating system: Vista ANSWER: Sorry you are having trouble with the drivers. A QUICK FIX could be to disconnect the [...] QUESTION: I’ve download the Blaze Photo program and the OVT scanner software (I think) and I’m still unable to do anything. When I plug in the USB, it asks me to browse for th software. I have it on my “computer” and it says software not found. PLEASE HELP US WITH THE FOLLOWING INFORMATION: When contacting customer support it will help us to more efficiently solve your request if we recieve the following information about your Spectare Product as well as details on your computer system. Please respond with as much of this information as possible. Thank you. From your Spectare [...] QUESTION: When I install the driver for the PhotoSaver I get a screen that asks me which version to install? Install XP Vista 32 Bit or Install XP/ Vista 64 Bit Which one do I choose? ANSWER: You should choose according to the operating sytem type you have for Windows Vista, XP or Windows 7. The drivers WILL work [...] Question: I have an Apple Mac, 10.4 operating system. It has Windows Media 8.2. Will Photosaver work with this combination or must I wait for other software? When would that software be available? Answer: UPDATED NOV 12 2009 We are aware that our sales partner published information about Mac Compatibility for the current model [...] QUESTION: It takes a practice but I’m getting familiar with the photo program.. One problem that I’m having is when I press the capture button I get more and more times a window stating: ” failed to get image data” and a “Black thumb nail shows where the captured 12 images should be before [...] QUESTION: I have a Photo Saver for 35mm slides and film negatives Model: SP002911. The last time I corresponded with support was in late Feb. or Mar 09. At that time you were working on a new version of the driver to get more video level range. You said it should be completed about the [...] Question: I am about to purchase your 3-1 digital converter from JC Penney. Only question is, I am about to update my computer to Windows 7. |
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