Providing Technical Support info

PLEASE HELP US WITH THE FOLLOWING INFORMATION:

When contacting customer support it will help us to more efficiently solve your request if we recieve the following information about your Spectare Product as well as details on your computer system.

Please respond with as much of this information as possible.

Thank you.

From your Spectare [...]

Batteries for the Spectare 7in1 Camera

Question: I need to know where to get a new battery for my Spectare 7 in 1 media player

Answer: We are no longer carrying the replacement batteries for the 7in1 camera.  However, we have done some checking on this for our customers that need replacements.

We have posted a page on our site that gives the [...]

Charging batteries on the 70HD camera

Question: I plugged it in to charge it like it said to charge it for 24 hours.   the question I have is that will the light turn green when it is done charging? The reason I am asking is it was only 4 hours after I charged it the red turned to green. [...]

70HD Camera Asks you to Format when you turn on

QUESTION: When the camera is switched on, I am given an option to either; format or not format. Is this normal?

Also, whenever the flip out screen is opened, sometimes it turns on and sometimes not.

ANSWER: IF you get this message it means that the memory has not been formatted.

DO you have a memory card inserted [...]

Memory cards for the Spectare 70HD

Question: Hello,

I purchased a Spectare 70-HD Camera/Media Player/Recorder, Model: SP 02070 from JCPENNEY, Internet Order and picked it up today.  It did not come with any SD Cards and I would like to purchase two of them.  Where do I go to get them.  I tried to find them at this site to order but [...]

Using the PC Camera mode with the 70HD camera

Question: i am pretty sure i have loaded all the software properly. when i plug camera in and select pc conect, the computer doesnt do anything. i want to practice and learn how to use the software, pretty much just have the abilty to download and name videos and save them “my pictures” and be [...]

SD Cards for the Spectare Cameras

Question: i need to know where i can buy the sd cards for my Spectare Camera.

Answer:

The SD Cards are very standard and quite common.  These can be purchased from nearly any electronics or computer retailer.  Just make sure it is the standard size SD card and bears the SD logo.  You may choose any [...]

How do I save my files to the computer?

SupportDescription: after i record a video how do i get it on my computer to burn to a disk or save to my computer? i tryed and inserted the spectare memory card and no video than i connected the device to the computer and still no video. but can play on t.v or on camera.

Solution: [...]

Shutter speed and blurred photos

Support Description: I am just wondering if there is a way to make
the shutter speed faster. When I take my pictures they look blurry like I moved the camera in the middle of the picture. In the booklet under technical
specifications it says there is a faster shutter speed but doesn’t tell you
how to [...]

Camera/ Player will not turn on.

Support Description: player wont come on at all plugged in or not

Solution: The problem may be due to a bad memory card, a bad battery, or a bad camera– so we should find out which it is.

Try this:

unplug the camera
Take out the memory card.
Take out the battery.

Now Plug into the AC [...]