Photo2File Q&A - sales questions

Questions from other members : Photo2File All-In-One Digital Photo Converter / Scanner

Question & Answer
Answered On

Q:
It’s me again…re: scanner/operating systems.
That’s ok, but free shipping sure makes it a good deal; my concern now is whether it is compatible with Windows 7 and they are already advertising for the new Windows 2010. Geez, you hardly [...]

SETTINGS UPDATE: Capturing better images from Older Slides

Support on this page are intended for these products:

Photo2File for Prints + 35mm Film | Model SC88934
PhotoSaver: 3in1 for prints Slides + Film | model SP 02934
PhotoSaver: for35mm Slides + Film Negatives | Model SP [...]

Install issues- Clear out old drivers and Re-install

SupportDescription: I have BlazePhoto 2.0 installed on my ASUSTeK computer hardware running Windows Home Premium 7.0.

Rating: 4.3 Windows Experience Index
Processor: Pentium Dual-Core cpu E5300 @2.60 GHZ
Installed memory(RAM): 6.00 GB
System Type: 64 Bit operating system

After I save the digital images, for the first time, and want to select another folder to save the following images that [...]

Norton Security Suite may prevent proper installation.

COMMENT:
Although the additional RAM does make my scanner run faster it was not the cause of the scanner not being recognized. When I first got the unit back I installed the 32 bit driver, tested it and found it worked fine. Then I installed my Norton Security Suite. Everything still OK. Because I have 64 bit processor (which also works 32 [...]

Altering the holders for uncut negatives or microfilm

QUESTION: I have several rolls of 35mm Microfilm that I would like to scan, but I can not cut it apart to put it in the 35mm holders.   Do you make or have you any suggestions on how to adapt the scanner, so that I will be able scan the 35mm microfilm.

ANSWER: We have [...]

I only have a USB 1.0 Connection

QUESTION: My computer freezes when BlazePhoto is opened.  I uninstalled 1.0 Blaze and reinstalled 2.0 Blaze.  After that I could not get the drivers for the Scanner to install.  Then I look at the website and it says I need a 2.0 USB port (which I don’t have).  Ironically before Blaze 1.0 began freezing, I [...]

Install Issues: problem with the drivers

QUESTION: Install of driver that came with scanner does not work. Downloaded new driver and windows says it cannot start the device due to a problem with driver. I have removed it, rebooted, redownloaded several times. computer operating system: Vista

ANSWER:  Sorry you are having trouble with the drivers.

A QUICK FIX could be to disconnect the [...]

Resolution of the captured images

QUESTION: How big are the file sizes?  Can you reprint these once they are saved on the PC or bring them to photo retailers for reprints?  What format are these saved in-jpgs, pdfs, etc?

ANSWER:  Thanks for your question and interest in our product.

In our software for the Photo2File and PhotoSaver products can choose several options. [...]

Reinstalling the new drivers on the older PhotoSaver model SP02911

QUESTION: I’ve download the Blaze Photo program  and the OVT scanner software (I think) and I’m still unable to do anything. When I plug in the USB, it asks me to browse for th software. I have it on my “computer” and it says software not found.
When I go to the Blaze photo program and [...]

PhotoSaver/Photo2File Freezes up when trying to save

QUESTION: I installed the software included and tried out the product.  Everytime I use it the software locks up and has to be ended.  It appears the actual scanning works, but it doesn’t make any difference if pictures can’t be saved to my computer from the device.  Is there some sort of software upgrade or [...]