Hello!
Whether you own a Spectare product or just considering one please use this site to answer questions, give your comments or get the latest information about how to use your product better.
Please click on the links on both sides of the page to view our GuestBook or view support question and answers. Please contribute to our site constructively. Your comments are greatly appreciated so we can continue to make our products better.
LATEST UPDATE: March 10 2010
PhotoSaver and Photo2File Customers: New Settings update is available. CLICK HERE and read the latest article: http://spectareproducts.com/blog/site/?p=369
visit the SpectareStore.com We are now selling online directly as well as the continuation of sales through retail partners such as JC Penney. Keep an eye on this site as we expand our product offerings. Whether you have purchased through JC Penney, the SpectareStore, another retailer or seller you are very welcome to use the resources on our sites to get the most from your Spectare Product.PhotoSaver 3 in 1 Customers: In Sept 2009 we began selling the PhotoSaver: 3in1 for Prints Slides and Film through JC Penney. We are recommending that all customers who have just purchased this particular PhotoSaver product please upgrade the driver and BlazePhoto software with the updated version that is available on spectareproducts.com. The new driver has a more improved exposure controls that allow you to capture different types of photographs with better exposure control. To update your software and firmware CLICK HERE to go to the Software update page then select the product you have purchased and follow the onscreen instructions to update your software.
PhotoSaver: for 35mm slides and film negatives: For customers who have purchased this product either through JC Penny directly or through another seller you should have received a CD ROM with the application ArcSoft PhotoImpression. If you are still using ArcSoft PhotoImpression we recommend that you update your driver and replace the PhotoImpression Software with our latest release from BlazePhoto- CLICK HERE for the latest software. We have made adjustments to the exposure control that only work with Blaze Photo- Therefore we are recommending that all users of this product to please update for the best results. This FREE Download of the software is only available for customers have purchased the Spectare PhotoSaver and Photo2File products only.
Photo2File Customers: If you have purchased this product from us directly then you have been shipped we recommend that you update your settings file. There is no need to update your BlazePhoto application or driver. CLICK HERE and read the latest article: http://spectareproducts.com/blog/site/?p=369
For MacUsers: We are aware that our sales partner published information about Mac Compatibility for the current model of the PhotoSaver 3in1. This information is in error and we are sorry if your purchased this product with the immediate intention of using this on a Mac Computer. If this is the case you may return the product to the place of purchase for a full refund provided that you are still within the store’s return time period. Please contact the retailer you purchased the product from for return procedures.
Spectare Products has every intention to support Mac with this product in the future and we are actively working toward this. It is possible that we may release Mac compatibility software in 2010, however we cannot guarantee that this will happen. If you have a PC computer with Windows Vista or XP the product will work fine. You can also check back to our website at http://spectareproducts.com/support/ We will post this software on our website if and when the software becomes available.
Help Wanted: If you are good with computers/electronic products and are also good at explaining technical things easily to non-technical people then you may consider an opportunity with our company. We are looking for Technical Support assistance. Job would entail answering e-mailed requests and calling back customers as well as helping to update our blog and website. You can work out of your own home and live anywhere you have access to a phone, computer and internet connection. The hours are flexible but would need to cover the peak business hours during the week. If you are interested please send us an e-mail us with your resume.
MAC PROGRAMMERS: If you are are Mac Guru and have experience writing drivers and application for Mac OS-X we would love to hear from you. Send us an e-mail if you can help us make our products Mac Compatible
THANK YOU!
…Spectare Products Support Team